FAQ


What is Fokado Box? 

Fokado Box is a premium gift package, which entitles you to a leisure activity (e.g. dining for two in a romantic bistro, pampering in a spa institute, or luxurious adventures).

 

How to use Fokado Box?

  1. Choose a dining experience 
    Look through our Fokado’s catalogue and find the perfect gift or treat yourself to something you've always wanted to do.
  2. Book your dining experience 
    Please choose the restaurant/hotel/spa you would like to go to from the catalogue. All restaurants/hotels/spas will have a booking telephone number. Please call that number and make your booking. In most cases your gift certificate will be valid for 3 months and your gift certificate must be booked and used within this time. After that, go to the restaurant you have choose and show your gift certificate/Fokado card to have Fokado’s special menu.
  3. Enjoy your amazing dining experience 
    It's the day of your dining experience, which means it's time to have fun! We want you to have a great time on your experience and would love for you to leave us feedback to tell us how great your day was.

 

How do I book my experience?

All the information you’ll need to book and take your experience, including contact details for the restaurant/hotels, can be found at the catalog. Please take a moment to read through these details as it should answer your questions. 
You’ll be able to book your experience directly with the restaurant or hotel. Please do not call our Customer Services team as we do not hold details of availability and we cannot make a booking for you. 
To avoid disappointment, we recommend that you book as early as possible to ensure that a date is available before the expiry date of your voucher. You must have booked and taken your experience before your voucher expires. We strongly recommend that you don’t make any travel, accommodation or other arrangements until your booking has been made and you’ve received confirmation from the restaurant/hotel.

 

Can I extend my gift certificate?

We cannot extend your gift certificate. Please use it before expires.

 

How long will I have to use my gift certificate?

Most of our gift certificates are valid for 3 months and you must book and take your experience before your gift certificate expires.

 

I’ve lost my gift certificates. Can I have a replacement?

Unfortunately we are not able to issue a replacement gift certificate if yours has been lost, stolen or destroyed. This is because your original gift certificate is still valid, and if it is used we will be liable for the cost of this.

 

I’d like some more information about my experience.

The restaurants/hotels are always happy to answer any questions you may have regarding their venue and experience format. If you have any specific queries or concerns, these should be addressed before you make your booking. You can contact the restaurant/hotel directly using the information inside your gift certificate pack. If you have a more general enquiry, feel free to call Fokado friendly Customer Services team on 0 800 1401511 and we’ll be happy to help. Kindly note, however, that we are not able to advise you regarding the availability of an experience, or to make a booking on your behalf.

 

I've already booked a date for my experience, is it possible to cancel or re-schedule?

Once you have confirmed your booking date with a venue you are bound by their terms and conditions regarding cancellations or changes. It is not possible to change the booking unless the venue agrees to the change. Check your Booking Information Letter for contact details. 
Sometimes the venue may need to cancel the experience at short notice for reasons beyond their control. Therefore, we strongly recommend that you contact the venue on the day before you depart for your experience to check. We regret that in the event of cancellation, Fokado is unable to reimburse any other expenses you may incur in relation to the cancelled experience.

 

Can I give my gift certificate to someone else?

Yes, you can give a gift certificate to someone else, just bring a Fokado gift certificate or Fokado card to restaurant/hotel for have your experience gift.